BLR Data Recovery Tool New Software for Windows

My computer was recently locked out with a Bitlocker message. I never enabled Bitlocker and had no key. BLR Tools ( http://blrtools.com )claimed they can decrypt the hard drive and recover the data. I paid $120.00 for the Pro-Premium software only to find it did not work. The software would not retrieve any data or unlock Bitlocker. I explained all the details to an agent online only identified as "Agent." After trying every option the software still failed to provide any help. In the end, all of my data on the drive is lost. So I requested their "30 DAYS MONEY BACK GUARANTEE​." The "Agent" replies, "Yes there is 100% guarantee we offer and that goes with free trial" How can you have a "Money Back Guarantee" on a "Free Trial?"I must warn anyone who considers using BLR Tools they are not reputable at all! English is not their first language as many of the sentences the "Agent" typed make no sense (they are in India). In addition, they offer a "Money Back Guarantee" but look for every excuse not to give a refund and claim the guarantee is on the "free trial?" This truly appears as a scam or "bait and switch" tactic to rip off people when their software fails. I strongly encourage anyone to avoid these people.